Customized Services

Yes, all of our oil paintings are custom-made. You can tailor the dimensions, framing, color palette, and specific details to suit your space. Please send your required dimensions, color references, photos of the room, or inspirational images to info@vuraart.com, and our support team will get in touch with you shortly.

Simply leave a note at checkout, or contact us at info@vuraart.com after placing your order, to let us know where you would like the signature to be placed. Our team will confirm the details with you before production begins.

Simply leave a note at checkout or contact us after placing your order. Our team will confirm the details with you before production begins.

Shipping & Delivery

As each painting requires meticulous craftsmanship and sufficient drying time, please refer to the following schedule: the estimated total delivery timeframe is 10 to 17 business days.
Production time (5–7 business days): This stage covers the hand-painting of your order by professional artists, as well as the time required for the paint to fully cure to ensure safe packaging.
Shipping time (5–10 business days): Once dispatched, items are typically delivered by reputable, high-quality logistics providers such as DHL, FedEx, or UPS Express.

If your artwork arrives damaged, defective, or incorrect, please contact us at info@vuraart.com within 48 hours of receipt.

Please provide your order number, clear photos or a video of the item, and photographs of the packaging. This will help us quickly review the issue and arrange an appropriate solution, such as a replacement or a refund, if eligible.

Currently, we only ship to the following regions: the United States, Canada, and Australia.
Shipping Cost:
We are pleased to announce that all items come with free shipping. The price you see is the final price you will pay.
No hidden fees: All import duties and taxes are included in our product prices. You will not need to pay any additional fees upon receipt.

Returns & Refunds

Once the work is completed, we will send you photos for confirmation and make any requested revisions. If any issues arise with your order, please contact us within 30 days of receipt; we are committed to resolving the matter satisfactorily.

If your artwork arrives damaged, defective, or incorrect, please contact us at info@vuraart.com within 48 hours of receipt.

Please provide your order number, clear photos or a video of the item, and photographs of the packaging. This will help us quickly review the issue and arrange an appropriate solution, such as a replacement or a refund, if eligible.

Please do not send returned items to our registered company address without contacting us first. This registered address is not the location used for processing returns.

If you wish to make a return, please email us at info@vuraart.com and include your order number. We will then provide you with the correct return instructions and the appropriate return address.

If a return is due to an error on our part—such as an incorrect item being sent, a defective product, or damage confirmed upon delivery—Vuraart will cover the return shipping costs or provide another appropriate solution.

For standard returns initiated by the buyer (e.g., a change of mind, ordering the wrong size, or simply preferring a different style), the customer is responsible for the return shipping costs.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.